Last updated on Oct 4th 2023
Cancellation and Refund Policy:
At Stonix Safety Shoe, we strive to ensure complete satisfaction with every purchase. However, we understand that circumstances may arise where you need to cancel your order or seek a refund. Please review our cancellation and refund policy outlined below:
Cancellation Policy:
- Order Cancellation:
- Orders can be cancelled within 24 hours of purchase without incurring any cancellation fees.
- To cancel your order, please contact our customer service team at [customer service email/phone number] with your order details.
- Orders cancelled after 24 hours may be subject to a cancellation fee, which will be determined based on the processing stage of the order.
- Custom Orders:
- Customized orders cannot be cancelled once they have entered production.
- Please carefully review all custom order details before confirming your purchase.
Refund Policy:
- Eligibility for Refunds:
- Refunds will be provided for eligible cancellations or returns made within 7 days of purchase.
- To be eligible for a refund, items must be returned in their original condition, unworn, and with all tags attached.
- Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] business days.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure the safe arrival of your item.
- Exclusions:
- Certain items, such as personalized or customized products, may not be eligible for refunds unless there is a manufacturing defect or error on our part.
- Final sale items are not eligible for refunds unless they are defective.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- Photographic evidence of the damage or defect may be required to process your claim.
Please note that this cancellation and refund policy is subject to change without prior notice. We reserve the right to refuse returns or refunds that do not comply with the terms outlined above.
For further assistance or inquiries regarding cancellations and refunds, please contact our customer service team at [customer service email/phone number]. We are here to help you with any concerns you may have.