Stonix Safety Shoes – Return & Refund Policy
At Stonix, we value your satisfaction and trust in our products. If for any reason you’re not fully happy with your purchase, our Help Centre is here to guide you through a simple and stress-free return and refund process.
1. Easy Returns – We’ve Got You Covered
If you wish to return your order, you can do so within 7 days of delivery.
- Item must be unused, in its original packaging, and in resalable condition.
- Proof of purchase (invoice or order ID) is required.
- Visit our Help Centre to initiate your return request.
- Return shipping may be arranged by our support team via the Help Centre.
2. Exchange Policy – Right Fit, Right Protection
Ordered the wrong size? No worries.
- Exchange is available for size issues or defects.
- Submit a request through our Help Centre with details and photos if needed.
- First exchange is FREE (shipping charges apply for subsequent exchanges).
3. Refund Eligibility
- Refunds are issued only after the product is received and inspected.
- You’ll be notified via the Help Centre once your return is approved.
- Refunds are processed within 5-7 business days to your original payment method.
4. What’s Not Refundable?
To maintain safety and hygiene, we cannot accept returns for:
- Products worn or damaged by the customer
- Customized or bulk-ordered safety shoes
- Items returned after 7 days
Still unsure? The Help Centre is just a click away.
5. How to Raise a Return/Refund Request
- Go to the Help Centre
- Submit your request with your order ID and issue
- Our team will respond within 24–48 hours
- Follow the return instructions shared by the Help Centre
6. Our Commitment
We are committed to delivering high-quality safety footwear and customer support that cares. If something’s not right, please let us know – the Help Centre is here to help you step forward with confidence.
7. Contact Us Anytime
Have questions? Reach out via:
- Email: support@stonix.in
- Call: +91-6397517085
- Chat: Available on our Help Centre 24/7
Your safety is our priority – and so is your satisfaction. Visit our Help Centre for any support you need.